Written on: 09/01/2012 by Mohammed_123
My girlfriend and I were in Wood Green Cineworld on 21st December 2011 waiting to watch a movie. There was a long queue of people in a line waiting to enter the screening area, hence I decided to wait in the seating area. When they started letting people inside the screening area, I approached the counter right next to it as it was totally empty and I was unaware which film the queue was for.
On presenting my tickets to 'Mr Shahid' who is an employee of Cineworld told me in an very aggressive manner "The queue for the film is over there so go and stand over there!" I replied "But this side is empty so can you not let us in?" Shahid responded this time in a belligerent manner "GO AND STAND OVER THERE!"
My girlfriend and I were heading back to the queue and as we were doing this I said to my girlfriend "This is a stupid rule". As soon as I said that Mr Shahid started shouting out very rudely in an unprofessional manner "Who you calling stupid?! Who you calling stupid you idiot!" I turned around and told him "I did not call you stupid, I said the rule is stupid". By then Mr Shahid had already charged up to me. Mr Shahid started calling me "You mother fu*k*r! You mother fu*k*r!" I was flabbergasted to hear such rude comments so I asked "Who are you calling a mother fu*k*r?" within split seconds MR SHAHID HIT ME USING HIS RIGHT HAND ON MY FACE AND CAUSED IT TO BLEED IMMEDIATELY.
I was in a absolute shock and very scared at the same time incase Mr Shahid attacks me again. Mr Shahid looked like he was going to hit me again so I was holding his hands down in the hope for him not to harm me. Mr Shahid was absolutely furious as he grabbed me by my jacket and started dragging me through Cineworld to throw me out. In the process he was really hurting me and I asked him to let go off of me but he continued swearing. A colleague of Mr Shahid then grabbed me from behind and twisted my arms and held my neck down really hard and forcingly; I begged that I will walk out of Cineworld but to release me as this was hurting me. However, I was completely ignored as if I was some trash they were throwing outside.
I asked to see the manager immediately. The manager came up to me and I told her everything about the incident but she automatically judged that I was in the wrong and was taking her colleague's (Shahid) side. The manager only gave me the general manager's telephone number and asked to ring the number the follwoing morning. With such an unpleasant response from all of your staff members including your manager I was obliged to call 999.
As Cineworld is a licensed premises’ it offers ‘open invitation’ to the members of the public to enter the premises. This invitation may be withdrawn at anytime if the behaviour becomes unacceptable and they may be asked to leave. I am fully aware of the laws and at no point in the event was my behaviour unacceptable. At no point was I asked to leave the premises.
Mr Shahid did not follow the code of behaviour of the door supervisors. His SIA licence was not displayed whilst he was on duty so I was not aware that he was a part of the security team. He abused his position of authority and used offensive language in public which was intended to hurt me mentally.
I felt that all the staff members of Woodgreen Cineworld were biased which made me feel like an alien. I do not believe that the staff members of Woodgreen are trained appropriately at a standard to deliver customer care. Staff members in a black uniform seem like animals waiting to attack customers (excluding the red uniform staff members), and unfortunately I became a victim of this.
I reported this incident to Cineworld Customer Services and they too were biased and took they're staff member's side.
Till date I am suffering from neck injuries and constant pain.
This incident has been the worst of my life!!!
I do not want any other members of the public or cineworld customers to suffer the pain that I went through, physically and emotionally.