Written on: 08/01/2012
We did a double move with Eco Movers, first from our old flat to their storage, and then from their storage to our new flat.
To start off we were given poor advice in planning our move. First we were advised to use two trucks rather than one, which we agreed to. Then the day before the move we were advised that one truck would be sufficient - I now suspect they needed the second truck for another job. One truck turned out to be insufficient for the job and our truck needed to go back and forth to storage twice, got stuck in traffic, leading to double the time estimated for the move.
We were then given the choice to have our items taken out of storage on the morning of our second move, or the night before (to get an early start). What they did not tell us however, was that leaving our things in storage overnight rather than load them in the truck the night before the move would cost us a full week (!) charge for storage.
When moving from storage to our new flat Eco Movers used two trucks but forgot a large item in storage. So again they had to do the extra trip to storage and back to the flat.
On top of that, one of their men tired out half way through the day and had to quit …
We incurred damage on a number of items (pieces broken of furniture, soiled couch). We have moved four times in the past 10 years and never have we incurred any damage, until now. As advised by Eco Movers we gathered quotes for repairs and sent these in together with their claim form. We called and emailed with them about insurance several times before we filed the claim, and never was it mentioned to us (but apparently it is in the small print) that there is an excess of £500. Given that our claim was for just less than £500, Eco Movers were not liable …
Overall we had a poor experience with Eco Movers. They were always very friendly and responsive, but we were very disappointed with their advice, planning and execution, as well as the communication about their insurance policy.