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★★☆☆☆

“Terrible situation in baggage drop-off/check-in”

Written on: 07/01/2012 by A.K.Hait (1 review written)

I will not fly with Air Asia any more! In the past I have travelled with Air Asia many times and I was fully satisfied. However, my last two trips with Air Asia were horrible! The problem is with check- in facility. Since air Asia has introduced the web check-in facility the problem has started. My flight was on 26th Dec. to Chennai, booking no. L7K24J. I did web check-in and reached 2.5 hours earlier for baggage drop off. However, to our surprise the baggage drop off area was like fish market. Total chaos! Common counter for all the routes and all the counters were with long queues. There was no discipline! People were entering in between the lines without giving any respect for the queue. I waited in the queue for almost 2 hours without moving a single foot. I was helpless and sure to miss the flight. Somehow, 40 min. before departure two new counters opened for Chennai only and I managed to get my luggage dropped off just 20 mins. before departure. Then ran for immigration. Long queue there also, but my expatriate gold card helped me to pass through quickly and somehow I boarded into the flight just 5 min. before departure! Many people missed the flight that day and flight was delayed. Same problem I had faced for the 1st time when I was travelling to Kolkata on 11th June (booking no. T94P2T). I though that was an exceptional case. But now I am sure this is a regular affair. Air Asia management team should stand in the baggage drop-off area in disguise and then they will clearly understand the gravity of this problem. This is really damaging Air Asia reputation. In the past when there was separate check-in counter I have traveled with Air Asia many times and there were no issue. But now I am scared and will not travel in Air Asia any more unless the chaotic situation in bagage drop-off area is resolved. Also one more point, the staff near the bagage drop-off area were not helpful at all. When I repoted the problem to the security on duty, he bluntly told this was my problem and he couldn't help! The people in counter were unable to manage the situation. There were no other staff nearby whom the elderly passangers or other not so habituated passengers could report.