Written on: 06/01/2012 by lorrainereeley
Like other people writing a review we wished we had used Canterbury Travel.
We booked the holiday as a once in a lifetime trip for our children the youngest being four. We were told by people who had been before that it would be magical, there would be carols on the plane, elves meeting you, the reps in Christmas outfits, magical activities etc but this did not happen.
To meet Santa we were taken to a place with a log cabin with two rooms one with hot juice and one with craft activities, a bunch of papers to colour and a box of old crayons. We were told to wait around either doing craft or sleighing outside. There was one childs skydo which we had to queue for and only the four year old could go on. We were at this place for six and a half hours with no snacks available. It was an appauling way to be treated.
The next group then went out for another 6 1/2hours and we had to wait for them to return and have the meal before the Christmas party could start. By 21.30 after being up since 6 our daughter had to go to bed so we never went to the party we had to tell her it had been cancelled as she was so looking forward to it.
Everything on this holiday was done on a bear minimum at the expense of the magic. I would advise anyone planning to do this next year not to go with Transun they are more interesed in money than customer satisfaction.