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“Appalling Customer Service”

written by Sweeney22 on 05/01/2012

I purchased a Nokia C3 on a £15 per month contract. After getting my number moved across, which took 5 days to do, I had sometime to play with the new phone. Within the first few hours the screen refused to work, albeit intermittently. The next day I took it back to the shop. The staff were unempathetic with my situation and refused to acknowledge any fault, even though this is a known issue with the C3 (which presumably they withheld at time of selling it to me). Under the law it is up to them to prove that the device is not faulty, not up to me to prove it is. The staff told blatant lies, claiming that touch screens intermittently break all the time, which is utter nonsense. Furthermore they said that if I could not prove a fault within 14 days they had no obligation to replace the handset, even though they ate required by law to do so. Shocking customer service. The staff were rude, ignorant and deceitful.