Written on: 21/12/2011
I purchased a dress for a wedding in September 2011 and the dress that arrived was a different colour and fabric to the picture I had seen! When I returned, postage at my expense I received no refund and no communication. I have sent emails to Zara. She simply ignores them. Have tried to get the money back via my bank but they say they won't pay unless the item was faulty?! So lucky Zara has £125 of my hard earned cash in her pocket and her dress back too.
Beware of buying from this unscrupulous company. I wish I'd seen reviews before buying!