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“Poor customer service - no response to emails”

Written on: 15/12/2011 by microdot (1 review written)

Took my daughter and her friend here for my daughter's birthday, booking everything in advance online on their website - including clothing hire.

We were somewhat surprised that they advise arriving a whole hour before your alloted time, just to get your clothing but it turns out you absolutely need to!

Why do you need to? Because the staff don't seem capable of looking at the labels in their own clothing and handing over age appropriate items. Sounds simple but apparently it isn't.

Took three trips back and forth to the counter just to get trousers and jackets for two ten year olds. The clothing originally handed over ranged from age 12 right down to age 3!

Later we had to go to another desk to get helmets for tubing - and the pantomime continued - wrong size helmets, helmets with broken chin straps or straps which had been tied in knots to try to make them usable presumably but which ended up having the opposite effect.

I emailed them the day after explaining what had gone wrong. They never replied.

They did manage to send me an email offering discounted ski lessons if I booked within a week. I replied to that email address, forwarding a copy of my original email to guest services and guess what - that went ignored too.

Looks like they couldn't give a hoot.