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“Fortnum's & Mason's 'still in the dark ages'”

Written on: 14/12/2011 by chrispyduck

As i write this review i am still on hold to 'Customer relations' & am pretty sick of hearing that 'for my ease i should try their online service', which is why i am waiting for 2 hrs on the line in the first place. on each order i placed, the delivery date was clear "13th December" and at the bottom of my invoice receipt was a guarantee that my order would be delivered by that date.
When it didn't arrive the "LACK of customer service began. i will no longer bore you but warn you to have a hands free phone, organise your day as usual even if that means going out for a LONG walk with the dog, as the message says ( the only truthful statement Fortnum's makes) " we are currently experiencing a high volume of calls!"
prehaps that's because its Christmas & maybe some more staff should be employed or probably because every order has been misplaced and they can't cope with the demand. one thing is definately untrue "a member of their team will NOT be with me shortly!!