Written on: 13/12/2011 by mr.man (1 review written)
Iphoneunlockuk.com, you should thank your God that most of your customers do not know nor visit your clinic, else you should have wind up by now.
True there may be circumstances beyond your control because most of the services that you deliver to your customers require serious 3rd party negotiations. The big question now is "DO YOU REALLY VALUE YOUR CUSTOMERS?" Do you actually have in mind that without your customers you will not exist? Some customers' questions may sound silly but remember that you are doing business. Therefore your customer is your number 1 priority.
Please be HONEST in the services you deliver. Promising a customer to be completely served in 2 days time should not be 2 weeks or 2 months or infinity. When you do not keep to your promises, you loose the value of your business.
True you may have hundreds of customers to deal with, of which you cannot answer all the queries at one time. The status of the level of a customer's service in his/her account does not sufficiently indicate the real situation because the status mostly remains thesame for more than the required date promised. Therefore please consider the fact that COMMUNICATION is very important. If you notice that you can not deliver a customer's service at the date promised, please please communicate with the customer. Sending a customer an email about his/her service delay will not cost you any extra penny. At least the customer will have a feel that he/she is valued and will understand all the circumstances surrounding the delays. DO NOT always enculcate that habit of waiting till the customer enquires about his/her service. If you don't ADJUST, You'll keep on having negative reviews. You may not notice the impact of these -ve reviews now but I assure you that in a long run, you shall have a feel for it.
Please you may laugh at or consider these words to be stupid but my advise is that try an get even one impportant stuff from these stupid words
A WORD TO A WISE IS SUFFICIENT.