Written on: 12/12/2011 by gilesjuk (3 reviews written)
I phoned up to cancel an auto-renewal as I had taken out cover with Direct Line (I swap between the two as they always bump up the renewal). A few weeks later the schedule turned up and I noticed the money had gone out of the bank.
So I phoned up and told them to cancel it as I had already told them to cancel it. I've now been charged a cancellation fee for cancelling a policy I didn't want and told them I didn't want!
So if you call up to cancel a renewal I would check and double check and triple check the call centre people have understood what you mean as they're obviously daydreaming.