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★★★★★
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“Don't buy this machine from John Lewis........”

written by dellajharris on 08/12/2011

I bought this coffee machine which I am entirely happy with, it looks good, makes lovely coffee and is very easy to use but I made the mistake of buying it from John Lewis for £179.99. Two days later I popped into my local Dunelm Mill and saw exactly the same one for...... wait for it.... £119.99, when I challenged John Lewis using their 'never knowingly undersold' policy they rejected my claim as the one I bought from them had 'a free milk jug'.
So that 'free' milk jug cost me £50.... I told them I would quite happily forfeit my 'free' milk jug but they weren't interested. Has anyone else had the same experience as this?
I will be taking back the JL coffee machine and getting a full refund and purchasing the machine from Dunelm, John Lewis have not only lost a sale but with the amount of people I shall be telling and the post I will be posting it certainly won't do their reputation any good...

Hope this helps others.....

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