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“Password not protected”

written by nainishb on 07/12/2011

I bought several domains, webhosting package and webmail access from these guys. The process was simple enough and good pricing.

The problem has come with the webmail access:
- it is a poor interface, especially compared to the free email services have made
- our ability to access it over the preceeding month had been poor, it has been unavailable for several days for different users, so we have had to use our non-word emails
- I can't access it through Firefox and Opera is not recommended

However, the real shocker comes when I contacted the online web support. We went through the conversation where I informed them of the issues I've faced. They said they needed to access my email account to check this, so could they have my password. Wow, I've never had to give my ENTIRE password to anyone before. I said no, I'll give it to someone higher up (I asked for the CEO!).

THEN, THE SUPPORT PERSON ASKED IS ******** YOUR PASSWORD? YES, THEY HAVE ACCESS TO OUR PASSWORDS! WHAT SORT OF OUTFIT IS THIS? I'm glad that I use very different usernames/passwords for different accounts. Call me naive, but one would have thought passwords would be heavily protected, such that even internal people can't access them. After this call I looked through the T&Cs and nothing was mentioned protecting passwords, so legally I am sure they are covered.

But talk about an amateur operation.

Shocked as I was, I asked for the CEO to contact me and I got an email later saying the manager had tried to contact me - how, I had received no email, missed call or voicemail.

The other problem with their support is they give you three days to revert or they close the ticket and you have to start from scratch, a great system to get rid of people who are busy.

I would not recommend 123-Reg to anyone.