written by on 03/12/2011
BOOKED MEET & GREET SERVICE WITH THIS COMPANY ON THE 31ST OCTOBER FOR TRAVEL ON THE 25TH NOVEMBER
VERY QUICKLY RECEIVED CONFIRMATION EMAIL AND MONEY WAS TAKEN FROM MY BANK ACCOUNT.
RECEIVED 2ND EMAIL THE NEXT DAY THANKING ME FOR OPENING AN ACCOUNT WITH THEM WHICH WOULD MAKE IT EASIER FOR FUTURE BOOKINGS.
THESE WERE THE ONLY 2 EMAILS I RECEIVED FROM THEM.
I CALLED SECURE PARKING 30 MINUTES PRIOR TO ARRIVAL AT HEATHROW TEMINAL 3 AS ADVISED IN CONFIRMATION EMAIL TO BE TOLD MY BOOKING HAD BEEN CANCELLED AND I SHOULD OF RECEIVED AN EMAIL (I HAD NOT RECEIVED ANY EMAIL). THE GENTLEMAN WHO ANSWERED THE TELEPHONE WAS VERY RUDE AND NOT IN THE LEAST BIT HELPFUL. BASICALLY TOLD ME "I AM ONLY A DRIVER & THE ONLY ONE HERE YOUR BOOKING HAS BEEN CANCELLED AND YOU NEED TO FIND ANOTHER PLACE TO PARK AND IF YOU WANT A REFUND YOU HAVE TO EMAIL THE COMPANY"
I HAVE EMAILED THE COMPANY SEVERAL TIMES BUT AS YET HAVE HAD NO RESPONSE NOR RECEIVED A REFUND.
WOULD NEVER BOOK WITH COMPANY AGAIN!!!