Written on: 01/12/2011 by rmm17c
I was on holiday immediately after taking out a policy and before i went away i sent my no claims discount from my previous insurer. The policy was cancelled they did not recieve my NCD letter. I telephoned immediately and emailed a complaint. It was explained to me that it was a correct procedure to cancel and charge a fee. However, they have in good faith reimbursed me to maintain good customer relations. Good decision Sheila's Wheels!!!!!