written by on 29/11/2011
We had 4 flights with AA. The first was cancelled at the last minute; no information was available and assistance consisted of being instructed to queue for two hours to be told 'get the bus'. The second flight was delayed by two hours. The third was rerouted and involved a 4.5hr bus transfer and the plane stank of sewerage. The final flight was cancelled and then the replacement offered went from El Calafate to BA via Ushuia meaning a 3 hour journey took 6 hours. Staff were indifferent, there was no information available, and clearly AA do not care about the passenger experience. Such a shame as Argentina is a beautiful country, we met the most amazing people, and if AA continue to operate in this way it will prevent a strong tourism industry from being established.