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★★☆☆☆
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“Must Try Harder”

Written on: 24/11/2011

We rented a small Fiat for 10 days. Although it was this year's model it had quite a few dents and scuff marks, some of which were not recorded and we had to point these out and get them noted down. After 2 days we found we had a slow puncture. Took the car to a garage who pumped the tyre up for us and advised us to 'keep an eye on it'. A few days later we returned to the car to find that the tyre looked low but not flat. Phoned Hertz who said we had to change the tyre ourselves and then get it fixed. This we did and paid 95 Euros for a new tyre. On returning home we contacted Hertz for a refund of the money. We did not think we could possibly have known that there was a problem with the tyre and we did not believe that we had picked up the puncture driving on public roads, nor did we believe that, as it says in the terms of the hire contract, we had been negligent. Initially Hertz rejected our claim but, after we made further representations they agreed to look at it again and asked for sight of the invoice. We have just received full reimbursement for the cost of the tyre. This has taken 2 months. If you believe you have a genuine claim it pays to persist.