Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!
1432665

Why are you reporting this review?

★☆☆☆☆
WRITE A REVIEW

“Very bad customer service.”

Written on: 24/11/2011 by fresh-prince-of-belfast (1 review written)

I recently upgraded with phones 4u, and they advised me to take out insurance I told the, I can claim through my bank anyway - they said just take it out, Ill give you £10 cashback to cover you for the first month, I went on then to find out my bank to insure my handset, So I called up premier plan spoke to an agent called Mike who was extremeley rude. I only asked could I remove my insurance and he then went on to quiz me why and who is my bank with and checked up and said they wont cover you. I just then said can you just remove it anyway for me please he then said "IVE TOLD YOU 3 TIMES I AM GOING TO REMOVE IT" when he clearly hadnt, I said there is no reason to be rude, your giving bad customer service, you dont speak to a customer like that. He started to hesitate then started to be nice to me telling me thats been removed and could he help me with anything else. I couldnt believe how rude he was very bad interaction and rapport. I was nothing but nice throughout the call, dont go with them take insurance directly through o2 are your bank

Andy