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“Sneakily raise tariffs in the small print on bills”

Written on: 23/11/2011 by Zarch (1 review written)

We wondered why our electricity had gone up from 11p to 11.9p a unit and phoned to enquire. We were told that an increase had taken place and we had been informed. After a lot of searching, we eventually found this information in the small print of the previous bill. Having said that, they are still pretty competitive for electricity.

Phonewise, our last bill showed that we were being charged £34.99 for Broadcall before any call charges were added, we don't have gas so couldn't get the inclusive daytime calls. Hence we were charged a total of just over £50 (plus VAT) for the phone package for £14 worth of calls.

We have since switched to TalkTalk and are paying (with the yearly advanced line rental) £20.25 a month for anytime phone, broadband and 100 mobile minutes and inclusive 0845 and 0870 calls, so less than half UW and we can use the phone much more without paying extra.

UWs phone is an LLU service (like TalkTalk) so it will cost you if you want to switch to a provider that requires a BT line