Written on: 15/11/2011
i ordered 2 dresses from the coast website one short and one long (they were going to be bridesmaid dresses and i wanted to try them out before i bought alot more) The dresses took forever to be delivered (over 2 weeks) and i kept ringing and ringing the customer number sometimes waiting on hold for 40 mintues not once did they pick up!!! i emailed and complianed and what a surprise my dresses turned up the next day!!
The dresses were lovely but one of the dresses had a belt missing so i sent both the dresses back using the free collect + option as i work all week and didnt want to delay sending them back. i wish i hadnt bothered now! only one dress has been refunded and i have tried ringing every single day to find out what has happened to the other dress (of which i am £180 out of pocket) yet again they do not answer their phones i have emailed 3 times and no reply!!
I would NOT ever recommend Coast to anyone, i never expected such terrible cutomer service from what i thought was a good company!! and i certainly wont be buying the 7 dresses i wanted from coast!