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“Britboot - Mail Order Mishap”

written by BritbootCustomer on 15/11/2011

How difficult is it to put a pair of shoes in a box, put the appropriate address on the box and ship it to said address by courier? Not difficult, but obviously far too difficult for Britboot. A month and a half has gone by and still no sign of my order. Emails have been sent, which occasionally get replied to but the result remains the same. No tracking number is given, no explanation is provided. Calling the shop doesn't help as all they tell you is to contact customer services by email. Although they did tell me that the shoes were in stock - in which case, WHERE ARE MY SHOES?

To be fair, I have previously used Britboot with no problems at all, in fact they were brilliant in sorting out a replacement pair when I ordered the wrong size. But, unfortunately, the only way to know how good a company is is when things go wrong - and in this instance Britboot have been sorely lacking. Other companies seem to be able to organise next day delivery, so,why not Britboot? If it's a problem with the courier, then change your courier service!

If you want a fantastic pair of shoes that only Britboot seem to supply, then please take this advice -travel to buy in-store as it will save you a lot of grief and is the only way you can guarantee to get your hands on the item that you've exchange your hard earned cash for. I know that next time I will be following my own advice.