Written on: 14/11/2011 by ytoos
Have been with EDf for a few years now, Joined as British Gas prices were soaring and their customer service was poor. Believed the ads from EDF that they were committed to bringing prices down and concerned about the Environment etc. also wanted to earn Nectar points. shortly after joining they put prices up and have continued to do so at least twice a year with less than a couple of weeks notice. The covering letter says they don't raise prices but they DO. They also discontiued the Nectar Scheme which has now gone to Guess who ? - British Gas lol.
Just received nice expensive glossy card and plastic gold card from EDF can go on line each month and see what prize have won ( tickets for olympics, £10,000 energy home makeover ? ) no have two accounts and both prizes are a discounted membership to a restaurant scheme, ( what a surprise ). Just waiting for final annual Bill then going to switch to another company, probably B G as they seem to be trying to improve their management. Also the bills are very difficult to decipher, they give you pleanty of info how to do it until you get to the last bit where suddenly the price you have worked out gets another price added to it as the total charge but no indication of how that figure is reached. Could try ringing them to find out if I had an hour to waste hanging onto the phone and being charged premium rates for the experience of listening to their stories about queues and staff training. Anyone know of a half decent utilities company that makes a fair profit but doesn,t exploit