Written on: 09/11/2011 by John Braham (2 reviews written)
I put in an order for some office furniture and equipment, and selected a delivery day from the list of available days, went through payment, verified by visa the whole shebang.. next day they contact me to let me know that my payment hadn't passed their 'security check', funny that since every other supplier had no problem and I'd passed the 'verified by visa' check, and that I had to pay by making a chaps bank transfer.
I offered to pay by paypal as they claimed to accept that but for some reason they said they couldn't accept that, I made the chaps payment and the next day they claimed they didnt have the money, turned out they couldn't add up, I had to tell them the correct total they should be looking for and then surprise surprise they found the payment.
They then told me only one of the things in the order could be delivered on the day I selected (I selected that date as it was important to my company), and that the others would be delivered in 5-7 days, useless, they couldn't take payment by phone either, only bank tranfer or cheque, its like dealing with a sole trader not a proper company which purports to specialise in supplying businesses.
I've asked for a refund on everything except the item they can deliver on time, lets hope they're good to their word...
I would avoid this company, they seem to either be in some kind of technological dark age or just simply unprofessional.