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“Bugaboo Bee Plus (refund not exchange at cost to Bugaboo!)”

written by Jessicajaz on 08/11/2011

Be careful,
If you get a faulty buggy like I did, you get questioned about your motive of a refund - told they will investigate the pushchair thouroughly after you return it as to why it should still be faulty even though they release a press publication stating such and I have had the wheels replaced 3 times, and then when you ask for another bugaboo product to restore your faith in bugaboo you get told that the RRP is alot more for the Cameleon and their policy is not to upgrade (but the bugaboo has downgraded my experience of sharing moments with the little one for the last 5 months?). I spent several months trying to find the right pushchair before my little one was born and now due to the shimmy problems, and random haulting problems I walk into people, cars, doorways - noone in my family knows how to control the buggy! I was initially told this was not a safety risk to my child even though I insisted, then several months later told that now it may potentially be a risk - had wheels changed 3 times.
Feel insulted, my judgement questioned, and left looking for another buggy after 5 months of agnoising with the bugaboo bee plus - so that I can return the bugaboo bee as it is not fit for purpose!
You would have thought the cost of inconvenience and agony with the current buggy would have been enough for bugaboo to upgrade to the cameleon, so that I do not have to spend hours looking for a new buggy after spending nights up with my little one!