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“VIESSMANN APPALLING CUSTOMER SERVICES”

Written on: 07/11/2011 by moveitall (1 review written)

If you already own a Viessmann Vitodens 100 and it is over 5 years old then you may be experiencing the same problems.
My boiler recently started playing-up, F4 fault reading on display. So-called engineer turned-up from Viessmann, at £216, which you have to pay up front. And he said that water was coming in via my flue and flooding the interior of my boiler and so therefore it is an installer issue NOT a Viessmann engineer issue? Well I was flabbergasted by his comments and complained to Viessmann direct but they refused to initially refund me any money. They said it's a 'condense issue'.
I contacted Consumer Direct and they told me to send them a letter of complaint insisting on a part refund which they accepted to do for £108.
The main problem now is that they want to charge me again if it turns out to be the same problem? But my argument is that they didn't repair it the first time?
This story is not over yet, as I am back to square one with a fault they should have fixed.
So, if you are on the market and looking at boilers I would avoid this product all together.