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★★☆☆☆

“hidden charge to give Chums my business and money”

Written on: 31/10/2011 by raheny47 (1 review written)

As usual,delivery time was as promised and prompt,but,BEWARE!!! the 10p per minute call charge to place your order.
After 5 attempts on the 18th October to actually speak to someone,2 of which were just cut off in mid-call,i've just checked on my call charges for my phone,and the calls cost £8-00!!
When this is added to the cost of the order.i.e.£59.97+£4-25p&p= ££64-22
a total of £72-22 is arrived at.
Why,in heaven's name,are people being charged 10p per minute to give ANY company business?Should they not set up a Freephone number to give people a little more incentive to spend??
As a regular customer of Chums for a good few years now,they've recieved their last order from me unless that ridiculous 10p per minute rip-off phone charge is scrapped,and i WILL be chasing a refund for the cost of placing the order,but i'll do it by email,not on a probable 10p per minute call to their Customer Services.