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“Very disappointed”

written by mike047 on 31/10/2011

I locked myself out last week so called Sheila's wheels about my situation. They told me that if I claimed under my insurance all costs for a locksmith etc. would be due a £100 excess. Fair enough because that's what it says on my policy.

What they did NOT tell me was that as I had home emergency cover then the excess fees would not have applied. I did not realise at the time and by the time I did it was too late because I had already paid for my own locksmith to gain entry and fit a new lock.

I am very annoyed that they did not help me out because I did not specifically request a locksmith under the home emergency part of my policy even though I had clearly told them about my situation. I find this deceitful and dishonest but have had to swallow my loss.

Avoid using these people.