Written on: 31/10/2011 by Spinney28 (1 review written)
We have been with Allianz for 5 years, with very very few claims and therefore no reason to have an issue. We recently had a cat convertor stolen off a car. It took them 4 weeks to inform us that the car needed to be sent to an authorised repairer, during which time the car depreciated by more than £600. When an engineer finally came out to inspect the car, which itself took over 3 weeks, he left something on and the battery died. This could only be reset by a Main Dealer, so a further unnecessary delay. When the claim was originally made, there was a part on 30 days back order. By the time the engineer had inspected the vehicle, which he apparently stated was unneccessary anyway, the same part was on 60 to 90 days back order! Whilst at the Authorised Repairer, the air bag light came on and it ran out of MOT. Allianz were adamant that the cost of this was down to us as, first of all, they denied the engineer having every left anything on and secondly they said that the air bag light was nothing to do with the cat covertor replacement. Far more likely is that when the battery died as a result of the engineer leaving something on, the air bag light came on, as this is not uncommon. After 5 years and almost £30k's of insurance payments, after delays with this claim as a result of poor communication at their end and unnecessary errors by their engineer, it is me not they who is expected to foot the bill. In the meantime, the car has depreciated by a further £1500 ish so more than £2k all-in.
In the meantime, we have been passed from pillar to post and post to pillar, with sharp and unsympathetic management style ecountered throughout.
I have now instructed my legal team to write to the CEO, to make him formally aware of the situation and that, if a satisfactory solution is not quickly achieved, we will be making a legal claim against Allianz as well as seeking early termination of policy contract.
I do not believe that other insurance companies could possibly provide a worst service level and remain in business.
I will keep you posted as to how things progress.