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“didnt seem that botherd.”

written by scampifries on 29/10/2011

after umming and ahrring for a few weeks i decided i wanted a trek 8000 mtb after searching around the best price i could find was 1200 pound at a few shops but je james was the closest to me so decided to pay them a visit. i phoned ahead to check the bike was in stock and i could have a good look /sit on it ,all good so far i visited the rotherham branch and i must say it is easily the best bike shop ive ever been in for choice and layout,the staff were pleasant enough but somehow didnt seem very interested in selling anything, i dont expect to be treated like royalty but when your spending £1200 on a push bike a little bit more interest in my probably stupid questions and queiries would have been appreciated, the sales man also agreed to fit a quick release seat clamp f.o.c when i brought the bike back for its 4 week service they fitted the clamp and tried to charge me however this did get resolved quickly .also i asked about there loyalty bonus on the till receipt and apparantly when you spend £1200 pound on a discounted end of season bike which i could have got elsewhere i get nothing ,but if i visit the shop say once or twice a month spend a few quid here and there then you do get loyalty points and discounts on other items ,looks like i will get my spd shoes and pedals /gloves elsewhere.and the mechanic did say that it was normal for a little bit of rubbing/sqeaking from the brake pads on the discs when pushing the bike however he did fix this ,je james rotherham is a fantastic shop, the only thing missing is the staff dont seem overly customer focused however they are pleasent enough. i dont like to write anything negative but the loyalty scheme sucks ,the bike i bought is stunning .