Written on: 29/10/2011
We used this airline from Venice, Italy to Paris last month. Even though we got to the airport early, there was a big line and had to wait over an hour in line to check in. Everyone was fustrated. Then second, boarding didnt start on time, abou 30mins delayed. Then third, when we finally started boarding, a blonde lady (acts like a military in boot camp) started shouting and saying no more than 1 check in bags were allowed through. Okay, thats normal with any airlines, I got my 7kg mini suitcase and my purse. To my surprise, by 1 bag they really meant 1 bag, no computer bags, no ladies bags!just ONE luggage per person allowed. Everyone starts panicking. There are over 10 people on the side upset because their main bag is already full. My partner had a laptop bag and couldnt fit it into the suitcase. The staff (the blonde) was extremely rude and told us to move to the side and re-pack our bags to make it into 1. a group of elderly people we forced to stand on the side of the line till the end of boarding after they were told there was a problem with their ticket. Everyone was shock to see this. This blonde really did not care for any passengers and was extremely unhelpful. We could not make the 2 bags into 1 so we had to hand our main bags to another staff to get it loaded on to the plane with other luggages. penalty was 50euro each. Because of the luggage issue, we got on the plane last. The plane was full. I showed my ticket to the flight attendant for my seat and she tells me we can sit anywhere we like!are you serious??there were only a few seats left and none of them were next to each others. My partner and I had to seat in completly different row seats. Then I notice, my legs are feeling itchy..I look down and I see mosquitos!!!I look around and there are mosquitos flying around me!!!!Is this normal??Then I ordered a hot sandwich, I get a chicken roll, got it swapped to sandwich, its half warm, half frozen. I buy something dutyfree onboard, their credit card machine is out of order!!!!!!!!!!!!THIS FLIGHT COMPANY IS A DISGRACE!!!!!!!!!!!!!!DO NOT USE THIS AIRLINE!!!!!!!!!!!We had no choice to use this airline at the time due to time schedule but that was the worst experience during our holiday. I will keep reminding everyone not to ever use this airline. The worst of the worst!!