Written on: 29/10/2011 by PDAPDF (1 review written)
I think that the knowledge there is someone around 24/7 gives the security and confidence we needed and CWCS have certainly proved they are there whenever we need them. We've had email responses within 10 minutes and problems solved within that time at 3am!
I get the feeling that we're dealing with real people, not a machine and on a personal level, people who care about the service they offer.
CWCS never baffle me with techie speak and are always happy to explain the terms to me so I can understand better what to do. This is so important for a customer to feel valued and not belittled.
Excellent all round, customer orientated in both service and attitude.