Written on: 26/10/2011 by EmMcD26 (1 review written)
I've ordered from Boo Hoo on a few occassions, and have never had any problems before. The clothes aren't the best quality but you pay for what you get for. However, on this occassion I have totally been put off using them again. Having spent £100 on the webiste and my order status being changed to 'dispatched' two weeks ago, I am still waiting to receive my items or hear anything back from thier customer service team.
I have emailed thier customer services address three times and as other users have also found, i've had no responce other than the automatic one telling me someone will be in touch in 24 hours (which is not the case).
I work in customer services myself and am appalled at this failure to commincate with customers. It's tantamount to theft - taking £100 from me when I have received nothing and then refusing to communicate with me. I've had better experiences on ebay, and would expect better of an established company.
They need to buck thier ideas up and put some proper systems and proccedures in place for customer issues, other wise they'll find many other customers like me who won't be returning.
Oh, and 'Hayley' the 'Social Media Advisor' - Maybe you should stop giving the same response to all your angry customers and actually advise your company to start investing in customer service. The lack of communication means people feel forced to turn to websites like this which is massivley damaging for your reputation. I await the same response from you that you have given to everyone else.