Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

1417553

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


“Awful customer service”

Written on: 25/10/2011

Delivery was fine - but the parka was too large and had a zip that kept sticking. I returned my goods 10 days ago. I phoned to explain I would be returning them and why.

I returned them 10 days ago and since then nobody has called or emailed to notify me of receipt of the goods or to reimburse. Thank heavens I sent them recorded delivery (so have proof of delivery) and not in the general first class post, as gear-zone recommended when I called them. Have chased this up twice now and both times been told they will have to look into it without ever hearing back. What I have had is a series of excuses of people not being in, the warehouse being behind and stand in staff not knowing the process.

I want my £187 back now, please!

Visit gear-zone.co.uk