Written on: 21/10/2011 by madslc (3 reviews written)
When I set out to start my web site, EKM were the first one I came across. I wasn't too sure about the choice of templates but used their free test design tool (which to my amazement you can use without even registering / giving and email address or anything at all!)
I have to admit that I signed up with a couple of other companies to try their free first month trial and ended up coming back to EKM.
Firstly because they provide a complete package for an on line shop. Other providers seduce you with sub £10 prices but once you want a shopping basket / cart the price hikes way up. I found that there were also a lot of other add-ons. With EKM there are no add-ons, you just get everything you need to start a shop including access to the HTML (which you have to pay with, with other suppliers) so you can adapt the templates and make them your own. Aside from this, EKM was by far the easiest to use.
Secondly because I emailed them a question and within about an hour, no I didn't get an email back - my phone rang! I was shocked to get such good service in this day and age and you may think that this was because I hadn't yet signed up but in the 4 months I have been using them, they have continued to show such good response times sometimes via email and sometimes via phone. EKM are by far the best company I have ever dealt with.
EKM continue to add new templates every month and I have personally given them some suggestions and they are very responsive and look at them positively. There is also an excellent community page / forum and here again, people are extremely helpful.
The choice for me was a no brainer.
EKM also do provide some separate software called EKM Response. This is marketing package that allows you to create templates and store mailing lists of your customers. It is a very easy to use package and allows global tracking of mails sent and opened etc. This is separate from the web but well integrated and there are a variety of packages available starting with a free one :)