Written on: 20/10/2011
I have several online accounts all of which work perfectly and have done for years. Recently I applied for a Lloyds TSB credit card which I assumed I'd be able to manage online, given that it's 2011 and all that. I cannot believe how long it's taken to actually register and activate the account. Obviously there need to be some security procedures, but even so it is totally over the top and very slow. Now that I'm finally able to actually sign in (AFTER receiving the first statement in the post) it turns out that for a simple task like a balance transfer there's a nice link to click on... then it says you have to phone them. Aaaarghhhh. This is not internet banking as I know it. I get a nice warm feeling when go back and log in to my other non-Lloyds accounts which seem to be designed to actually let me do stuff.