Written on: 20/10/2011 by Alphagirl (7 reviews written)
I can't believe how cut throat Next online are. They expect you to pay for each catalogue (Next directory) they send then if you close your account they demand that you send the directory back to them even though you own it! If you set up an account with them online they send you a catalogue whether you want one or not then they give you credit like a credit card and charge extortionate interest rates if you don't pay your full balance each month. The order line/ customer service is an expensive 0844 number that takes you through to a call centre in India. The customer service is absolutely appalling, it's hard to hear what they're saying and they constantly put you through to the credit department whether you want to speak to them or not. Next online are a greedy mercenary company that blatantly try to rip you off. Avoid them at all costs!