written by on 19/10/2011
Well,
I created a facebook account to let other people know how unhappy I am with the way my vacation was handled by bookit.com and the Grand Mayan Riviera Maya resort in Playa del Carmen Mexico.
I pre-paid bookit.com three months in advance for a family vacation package at the resort. After eight hours of traveling, I arrived at the resort to be told that they did not have a reservation for me and had never heard of me. Even though, I had all of the proper documentation and confirmations. After four hours of talking back and fourth with the resort and bookit.com, I was offered accommodations in the less expensive sister resort. After sixteen hours of dealing with this, I accepted the room, and hoped to straighten it out later. Neither bookit.com or the resort would consider giving me a refund for the difference.
This was definitely a bait and switch tactic and I wanted to post this information so that it can help others avoid the situation
Beware of bookit.com, and the Grand Mayan Riviera Maya resort and Mayan Palace Riviera Maya resort in Playa del Carmen\Cancun Mexico.