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★★★☆☆

“Everything works well....but”

written by shardcastle1510 on 11/10/2011

This is my second unit within a year. The first was set up by a 'City and Guild' qualified installer. Everything seemed to be working well after he left....until..while watching TV via the box the screen would go black for a second or two and then come back on. This would happen a few times then finally it would go black, then the screen would go fluorescent green and stay that way. It had to be turned off at the box. We had a second installer out. He said that the signal was too strong after the changeover to digital, and took the booster box off. He said everything was now perfect, signal strength and quality the best. He said that if we still had a problem it must be the fault of the box. We still had the problem. I contacted Humax via email and they did respond eventually, they sent me several sets of instructions to try out to rectify the problem. None of them worked. Returned the box and as we had been recommended this unit for its quality, ease of use and reliability by a professional we invested in another one exactly the same. As all the cables were there and I had watched the set up several times done by other installers and I had my instructions from Humax, I did it myself. Everything seemed fine for an hour, and just as I said to my partner ‘I think we’ve cracked it!’ The screen went black. I will have one more installer out and if they cannot fix it then it will go back and buy a different brand.
All this is such a shame as when it is working the pictures are brilliant in HD, it is easy to use, and it does all the things it says on the box. I really wish I could find out what the problem is, or even find someone who has had the same problem and managed to sort it out who could help. Any ideas?

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