Written on: 01/10/2011 by Coedy (1 review written)
Ive been with giffgaff since February.
So far their network has gone down 3 times, MMS went down twice, 'Goodybags' have not carried over when you have pre-purchased the next one meaning no way of phoning/texting from your phone for around 18hours during the first of the month (has happened the past two months in a row.)
Such a shame. I love the idea (No need to phone India all the time, just pop on the forum) but them fixing technical faults takes at least 12hours a time and The 'Agents' are pretty rubbish and just seem to send canned responses. Meaning your only hope for a fix is the community, people just like you ,who also don't have the means to actually fix it and just adds to the confusion during times of network failure.
Ive removed my referral links from my social media pages and forum signatures as I dont want my friends in the same position as me a few weeks after they activate their sims.
If you are planning on joining giffgaff I would recommend looking in the 'community' forums and discover some of the downtime issues and bugs you will come across.
When the network is fine and the goodbag systems work its an outstanding network. When (not if) the network falls apart and your goodybag/credit goes missing every month or so for anywhere between 5hours and a day, its a real pain in the bum.