Written on: 30/09/2011
I have had two T3 Tourmaline hair dryers and both has seriously dangerous wiring issues and caused electrical sparks and fire down the cord. I’m sending T3’s blow dryer to the Federal Trade Commission to investigate the safety, but since that process takes time, I wanted to alert others of the extreme hazard of the T3 hair dryer.
I purchased a T3 hair dryer on Amazon (a purchase that can be verified). After using it for less than 8 months, it fired 6-8 inch red sparks when turned on. The sparks from the electrical fire extended a couple feet down the cord. I was lucky that my arm was outstretched and am thankful for not being electrocuted.
An isolated incident unrelated to the T3 dryer itself, you might think. Well, I did, and based on the glowing reviews, I replaced that T3 hair dryer with another one. At about the ten month point (last week), I turned on the dryer and a loud screeching noise erupted from dryer, giving off a terrible electrical fire smell, and blowing the fuse. I’m grateful that the dryer’s dangerous malfunction tripped the switch before being electrocuted.
The T3 dryers aren’t the only items I use in that outlet, which works perfectly fine for anything else (e.g., waterpik, hair iron, etc.). Nor was I around water when both of these T3 dryers basically exploded into electrical flames. I’m not a cat with nine lives, so two T3 hair dryers that threaten to be fatal was enough.
I contacted T3 with the limited information on their site, alerting the company and asking for their mailing address to return their consumer hair dryer to inspect for safety. They are suspiciously secretive about giving customers their mailing address, even when alerted to a potentially fatal product. The T3 company just sends template emails, with no contact person, name, or address, and demands to know the model number, date of purchase, where, and a whole laundry list of busy work for the customer to gather. This is in response to a request to send them one of their products that is so seriously defective that it could be fatal.
Now, I don’t run a consumer products company, but if I was told a customer was nearly electrocuted and sparks are firing from my product, I’m pretty certain I’d be responsive, regardless of whether the dangerous item was black or white or purchased on Amazon or Sephora. Very shady in my view, prompting me to wonder if there are others who’ve experienced T3’s defective product and give up trying to contact the company.