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“You need to change your name as it's incorrect!”

Written on: 28/09/2011

Their online services are the worse services I have ever used. When you want to sign up the say your name is incorrect because it doesn't fit in their database, they ask you to change it if it's too long. They keep transferring you to a different departments when one stage is complete or when one department has no idea what to do. It seems that they lack training in the systems. Signing up with LloydsTSB internet banking takes a long time to complete the process and if you want to sign up and use your online banking I would discourage you not to use LloydsTSB. There are other online banking firms that do a better job than LloydsTSB.