written by on 27/09/2011
After receiving considerable help by email to identify the precise product that I needed, I placed an order. The advice provided was clearly good because I now have the product concerned and it is EXACTLY what I needed. I ordered by email after 4.00 pm one day and the package was delivered by 2.00 pm the following day. I particularly appreciated the fact that when the sales office staff were having some difficulty in identifying the product that I needed, the Sales Director took the trouble to intervene and sent me an email to deal with my problem.