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“First time with Sunshine ”

written by on 27/09/2011

Booking of all elements of this holiday were simple on line and full details/tickets arrived without problem.Outward journey and transfer to Hotel went without a hitch. However Hotel we chose , whilst not the most expensive was shown as a 3 Star Hotel The Los Angeles in Salou. It was clean but rooms were basic to say the least and few of the staff were what you would call pleasant or helpful. The food could have been much better. Whilst there was plenty of it the choices were limited and it would have been nice to have a HOT meal instead of the luke warm offerings presented.The only thing they served hot was the water out of the tea machine in the mornings. We sought out local restuarants for our meals in the latter part of the week.
On arrival by shuttle bus we were advised to telephone the transfer company A2B Transfers to find out when our pickup time would be for the return to the airport using the numbers provided in our documentation. When we did so the operator advised us that neither the 'Office number' nor the emergency numbers given to us were Quote 'allocated to a client' This meant a hasty search for internet access to get pickup times.
Moans apart I would however use this Company again but will make more thourough enquiry about hotels etc prior to booking.and to be fair I think these gripes were outwith the control of Sunshine but worthy of note by them .