Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

1403456

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★★★★★

“Amazing- LiveChat feature rocks!!”

Written on: 23/09/2011

I've done research on NFL tickets for weeks now looking for the best prices & seats.. Vivid Seats has given me so many options in comparison to official team sites & ticket exchange sites. They offer a lot of information via their FAQ page, & when I still had questions I clicked their LiveChat link & was directed instantly to an online customer service rep.

Initially I dealt with Tim Moon, & later on (once I closed my chat window I couldn't find him again) I was helped by Stoner. They answered all my questions efficiently & respectively.. & VERY patiently. This was my first time purchasing off Vivid Seats & I was probably annoying them with all my questions.

What's nice is that they have the option to get the chat transcripts sent to your email, which came in handy when I forgot something Tim said & was able to go back & check it. Both of them were also able to get in touch with the seller as well when I had more detailed questions.

These tickets were for a birthday so I had a tight time frame for delivery.. Both Tim & Stoner made it possible for me to confirm from the seller the tickets would be delivered on time.. by mid-next week in fact! & were able to find out what kind of tickets they were (hard-copy or printed), which I found very helpful.

I'm very glad I chose Vivid Seats & would recommend them to others.. I'll post an update on how the tickets arrived & how my entrance to the NFL game went. Thanks Vivid Seats!! :)

Order #369647: helped by Tim & Stoner!