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★★★☆☆

“Shame!”

Written on: 22/09/2011 by munsterforever (7 reviews written)

The support staff at TR are fab and I would give them 5 Stars, the choices of Hotels and the Prices are also deserving of a high rating. However the pricematch people do not return Emails, pretend they have lost the information that you submitted, and even under pressure by Manager's seem to be able to ignore their responsibilities...which is such a shame, as they are letting down the majority at TR who are excellent.

In terms of my last TR Booking to Il Gabbiano Sardinia: despite sending the required information and dozens of back up Emails to pricematch, and even speaking to a Manageress at Travelrepublic, (who agreed that the price difference ought to be paid), I still have not received, nearly 4 Months later, the 20 odd quid I claimed under the "pricematch scheme" which causes me to ponder whether this scheme is actually bogus. I have therefore returned to Hotels.com whom I have made my last 6 Hotel Bookings with.....an expensive 20 odd quid for Travelrepublic!