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“Where do I start”

Written on: 15/09/2011 by Anna_Bell1984 (1 review written)

Here are a list of problems I encountered when dealing with David St James:

1. Booked apointment to view the property I was interested in renting. I arrived promptly to the property address after spending £17.50 on a taxi. After waiting for over half an hour outside the property I telephoned David St James to be told they had forgot and they needed to give the landlord 24 hours notice! Unsurprisngly they refused to refund my travel cost of £17.50.

2. Eventually I was able to view the property and paid the £500 holding deposit by debit card. When I logged in to my online banking service the next day David St James had taken £1001 (£500.50 x2) out. It took me over 4 weeks of constant chasing to get the £550 refunded.

3. Getting the tenancy agreement signed was a complete nightmare. First, David St James emailed me the wrong Tenancy Agreement form. When I called up and explained it was the incorrect form, they insisted that it was the correct form. It took a further 5 days for them to acknowledge their mistake and send me the correct forms. There was no apology

If you are happy to deal with clumsy workers, then use this estate agent at your own risk. In the near future, I'll make sure that I reseach any estate agent before using them.