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“No customer service, don't waste your time”

written by alexb612 on 15/09/2011

I ordered a SLX Groupset, nearly 300 quid, because it was around 20 cheaper than the other sites.
The items were delivered very soon, in around one week, so it was lovely so far.
The problem was that the chain set was wrong: one crank arm was from SLX and the other one from Deore XT.
So I emailed them and they asked me to post the wrong crank arm back, so I did. The right SLX crank arm was supposed to arrive shortly.
And I'm still waiting. It's now more than two months!!! And I still with all the parts fitted and my bike with no left crank arm. Annoying.
I think is not difficult to find a SLX crank arm, there is plenty of those out there, so that's not the problem.
The worst thing is that they don't reply my emails anymore. No customer service. I don't know what to do.
I was reading the other reviews so I think I'm not the only one with this kind of problems.
Avoid it.

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