Written on: 14/09/2011 by AmyJ88 (1 review written)
I was looking for some new items for my winter wardrobe and came across boohoo! The order process was simple and straightforward and even allowed me to pay with PayPal.
I was in no rush so used the UK Saver delivery, which arrived on time, in fact a day earlier than I expected!
The clothes were lovely. The cardigan wasn't right though so I had to send it back. I had a few problems using the online returns service so I e-mailed the customer service using the contact us on the website. They got back to me very quickly to explain there had been a problem on my account but it had been fixed so I could log the return.
It was free to send the cardigan back and I got my refund 5 days after sending it at the Post Office.
Very happy :)