written by Cyberman on 02/09/2011
Been with them for over 2 years and now want to cancel my membership. I thought that the cancellation period was 1 month only and the person who I spoke to at the gym by phone confirmed this. However upon going to the gym to fill out a cancellation form I was told that usually the cancellation period is 1 month but head office has to confirm this. Received a phone call 3 days later from my Esporta gym telling me that Head Office has said that my cancellation will be 3 months. I was not originally told by any of the staff members when joining that the cancellation period is 3 months but the staff have mentioned that it is stated on my contract? I find this very excessive indeed and plan to fight this in court even if necessary. I will be taking advice from trading standards and the citizens advice bureau before writing to Esporta head office as I firmly believe that a 3 month cancellation period is totally unjust and unfair.