Written on: 25/08/2011 by INtravelguy (1 review written)
We found the best price on roundtrip tickets for our family for transatlantic flight at Best Travel Store. The website was very well done and incredibly easy to use. We booked with them. The best was yet to come!
We received an email from them that there had been an itinerary change by the airline. The result was a layover of only just over an hour for our connection for the transatlantic portion of our trip. Since our originating flight was mid-afternoon, I was concerned about making the connection. BTS customer service not only took care of changing the transatlantic portion to a later flight (the new flight I requested when I expressed my concern!), but also took care of the seat assignments on the new flight (again, the exact seats I requested)! All of this in less than 24 hours from when we received the notification of the itinerary change!!!
We travel extensively, and based on previous experience, I can recommend BTS highly enough. TOTALLY AWESOME, PERSONALIZED CUSTOMER SERVICE.