Written on: 24/08/2011 by mike8962 (2 reviews written)
Topaz Hotel, Bugibba, Malta - worst hotel I have stayed in. Food, for all-inclusive, is very poor. Greedy hotel management ask guests to vacate areas for private parties to the annoyance of paying guests. Evening entertainment ridiculous. All inclusive rules changed during our stay requiring guests to queue at a till, sign till slip, present till slip at bar and receive one drink only........could not initially get drinks for the rest of the family as they had to individually get their own......how does a three year old sign for a drink???? Guests went mad and complained resulting in Management making compromise. It seems that guests enjoyment is a very low priority at this hotel. Hotel photographs show lots of sun umbrellas ..... joke...... hotel staff hide them at the end of each day and miraculously find them the next.......don't expect a lie-in as sunbeds are gone by 6.30am. Hotel, like much of Bugibba, needs a massive refurbishment. Hotel staff did, however, react promptly to problems with the room shower. Be aware that rooms contain a fridge and TV, however you have to pay for a TV remote control and a fuse for the fridge plug!!!! Pool is never cleaned as demonstrated by the amount of scum on the perspex screen separting the childrens section of the pool......if you like swimming in other peoples shed hair and worse then this is the place for you!